The staff was extremely friendly ( we had read reviews of rude staff, but I suspect that there may have been a language barrier involved). Everything was very clean, from the rooms to the grounds, etc. I'm going to try to make this review as useful as possible to future travelers, not a gripe session or a flowery unrealistic review. My wife and I traveled to Iberostar Paraiso Del Mar with friends from 7/11 thru 7/18. Kind regards, Quality Manager Iberostar Paraiso del Mar

We hope to have the opportunity to host you once again at any of our Iberostar Hotels & Resorts worldwide. We will do our best to ensure that any situation that does not meet our criteria is corrected. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We will pass them on to the head of the department, to review and improve our service. Likewise, we have taken note of your comments regarding your disappointment with our staff. On the other hand, allow us to mention that gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves, we know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your observations and we regret you were not completely satisfied with our offer on this occasion. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all. They do work hard every day trying to ensure that our guests have the option of enjoyable activities, and presenting shows that are fun for guests of all ages. We thank you as well for your kind words for our entertainment team.

Hilton Tulum Riviera Maya All-Inclusive Resortĭear guest, On behalf of the entire team, we thank you for choosing Iberostar Paraiso del Mar on your recent vacations in Mexico and for taking the time out of your vacation to share your comments with us.

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Location: Carretera Chetumal, Privada Juárez Km 309, Playa Paraiso, 77710 Riviera Maya, Q.R. It will give you a chance to rediscover yourself, your surroundings, and nature by offering a variety of activities, special facilities, healthy gastronomy, and our SPA Sensations.

Let your children explore the endless array of activities at our Star Camp while you make the most of each day with our new concept, Iberostar Aliveness. You can also check out Aquafun, the new waterpark filled with water slides. Or jump in the wave pool if you want a safe environment to play in the waves. Soak in one of our 8 pools, including a lazy river that will make you feel like you’re floating through the Mexican jungle. Take in this millennia-old atmosphere at the lobby bar, a recreation of the legendary pyramid of Chichén Itzá. Is there anything better than a Caribbean vacation? Iberostar Selection Paraíso Maya Suites gives you the Caribbean experience while also placing you at the heart of the Mayan civilization, one of the most fascinating cultures of pre-Colombian America. A hotel to experience Mayan culture at the foot of the Caribbean

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